Client Services Coordinator

5 days ago

Cairns, Queensland, Australia Aboriginal and Torres Strait Islander Legal... Full time
About Us

Aboriginal and Torres Strait Islander Legal Services (ATSILS) is a not-for-profit, community-based organisation that delivers innovative, professional criminal, civil and family law services to Aboriginal and Torres Strait Islander clients throughout Queensland.

We are a 50-year-old organisation with 300 staff, including a specialist Through Care service to complement our legal services. We are fully government funded, and this Admin role is tied to ongoing funding.

Opportunity

In addition to working in a dynamic office environment, opportunity also exists when core duties are mastered, to proceed further in Administration and Court Support Officer work. You will also have the opportunity to develop networks within and outside the organisation to assist in the efficient and seamless delivery of our services to our clients and their families.

Selection Criteria

Essential Criteria (6)

  • Values: alignment to the values and vision of ATSILS and an appreciation of and sensitivity to the challenges our clients have faced, and continue to face, in their fight for and their right to justice and equity.
  • Qualifications: Certificate III in Business/Customer Service or equivalent is essential. Experience in providing services to Aboriginal and Torres Strait Islander clients and families is highly regarded.
  • Client Service and Data Management: have the capacity to provide a friendly, culturally competent service at Reception and being thorough in completing multiple tasks. Also have a positive and helpful approach to compliance, safety and security. Ability to show initiative and to prioritise competing responsibilities is well regarded.
  • Document Production: capacity to complete online documents for lodgement, or the ability to rapidly gain the knowledge of completing online applications, type correspondence and familiarity with Microsoft Office.
  • Experience: in providing practical operational support, including dealing with clients, visitors, service providers, incoming and outgoing calls, mail, ordering and monitoring supplies and phone use, arranging repairs and cleaning services.
  • Identification, Security and Safety: undergo a Criminal Record Check to achieve a National Police Certificate (Australia-wide Disclosable Criminal History). Candidates may be required to disclose misconduct (criminal convictions, prosecution investigations etc.) that prevent an ATSILS Security Clearance in relation to any conviction for Fraud or other dishonesty related criminal offences. To this end, a preferred candidate must be prepared to consent to a Criminal History Check being conducted (if requested). A criminal history does not automatically preclude selection for interview. A preliminary check can be discussed with the Human Resources Manager after a candidate has been shortlisted for interview.
  • be an Aboriginal and/or Torres Strait Islander person who both identifies and is recognised as such within the community from which he or she originates or currently resides; ATSILS claims exemption under the Queensland Anti-Discrimination Act, Sections 25 (Genuine Occupational Requirement) and 104 (Welfare) in the identification of this role for Aboriginal and Torres Strait Islander employees.

Desirable Criteria (4)

  • Current First Aid Certificate, Workplace Health and Safety Representative training or Emergency Services qualifications;
  • Database entry and reporting skills highly regarded;
  • Further qualifications or current enrolment in applicable tertiary courses;
  • Experience in an Aboriginal and/or Torres Strait Islander service.

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