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Client Services Coordinator
2 months ago
Aboriginal and Torres Strait Islander Legal Service (ATSILS) is a not-for-profit, community-based organization that delivers innovative, professional criminal, civil, and family law services to Aboriginal and Torres Strait Islander clients throughout Queensland.
We are a 50-year-old organization with 300 staff, including a specialist Through Care service to complement our legal services. We are fully government-funded, and this administrative role is tied to ongoing funding.
OpportunityIn addition to working in a dynamic office environment, there is an opportunity to proceed further in Administration and Court Support Officer work when core duties are mastered. You will also have the opportunity to develop networks within and outside the organization to assist in the efficient and seamless delivery of our services to our clients and their families.
Selection CriteriaEssential Criteria (6)
- Values: alignment to the values and vision of ATSILS and an appreciation of and sensitivity to the challenges our clients have faced, and continue to face, in their fight for and their right to justice and equity.
- Qualifications: Certificate III in Business/Customer Service or equivalent is essential. Experience in providing services to Aboriginal and Torres Strait Islander clients and families is highly regarded.
- Client Service and Data Management: the capacity to provide a friendly, culturally competent service at Reception and being thorough in completing multiple tasks. Also, have a positive and helpful approach to compliance, safety, and security. Ability to show initiative and to prioritize competing responsibilities is well regarded.
- Document Production: capacity to complete online documents for lodgement, or the ability to rapidly gain the knowledge of completing online applications, type correspondence, and familiarity with Microsoft Office.
- Experience: in providing practical operational support, including dealing with clients, visitors, service providers, incoming and outgoing calls, mail, ordering and monitoring supplies, and phone use, arranging repairs and cleaning services.
- Identification, Security, and Safety: undergo a Criminal Record Check to achieve a National Police Certificate (Australia-wide Disclosable Criminal History). Candidates may be required to disclose misconduct (criminal convictions, prosecution investigations, etc.) that prevent an ATSILS Security Clearance in relation to any conviction for Fraud or other dishonesty-related criminal offenses.
- be an Aboriginal and/or Torres Strait Islander person who both identifies and is recognized as such within the community from which he or she originates or currently resides; ATSILS claims exemption under the Queensland Anti-Discrimination Act, Sections 25 (Genuine Occupational Requirement) and 104 (Welfare) in the identification of this role for Aboriginal and Torres Strait Islander employees.
Desirable Criteria (4)
- Current First Aid Certificate, Workplace Health and Safety Representative training, or Emergency Services qualifications;
- Database entry and reporting skills highly regarded;
- Further qualifications or current enrollment in applicable tertiary courses;
- Experience in an Aboriginal and/or Torres Strait Islander service.
