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Senior Claims Professional

2 months ago


Melbourne, Victoria, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

Senior Claims Professional Opportunity

We are seeking an experienced and skilled Senior Claims Professional to join our National team at Allianz Australia Services Pty Ltd. As a Senior Claims Consultant, you will be responsible for managing and processing complex insurance claims in accordance with legislative requirements.

Key Responsibilities:

  • Act as the point of escalation for complex claims queries and assist with ad-hoc projects and duties utilizing leadership and problem-solving skills.
  • Manage a portfolio of incoming complex insurance claims, ensuring compliance with legislative requirements.
  • Act as the point of escalation for internal and external contacts.
  • Provide a positive customer experience through timely and effective communication across all customer touchpoints.
  • Ensure all contact and individual actions comply with legislative codes and Club Marine's Claims and regulatory guidelines.
  • Maintain knowledge of current legislation and its impact on claims management, applying sound decision-making to all claims and making liability decisions of increasing complexity.

About You:

  • Experience in insurance or customer-facing roles with exposure to complaints or disputes.
  • Previous experience in insurance or financial services with exposure to complaints and disputes or negotiation.
  • Ability to identify issues and opportunities, determine causes, and propose solutions to drive excellent customer experience.
  • Knowledge of software and processes that align with providing excellent customer experience.
  • Ability to understand, interpret, communicate, and take action on market and industry issues and trends.

What's on Offer:

  • Be part of a team that values open-mindedness, support, and customer outcomes.
  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your authentic self to work.
  • Access to on-demand learning resources and programs to support career development.
  • Insurance products and discounts across retail, tech, and travel brands.
  • Initiatives to support financial wellness, including discounted insurance products and superannuation matching.
  • The opportunity to participate in our Employee Share Purchase Program.

About Allianz:

Allianz Australia Services Pty Ltd is committed to fostering an equitable workplace that celebrates diversity and inclusion. We believe in creating an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success.

Adjustments and Support:

We encourage you to reach out to us for a confidential conversation if you require any support or adjustments to participate equitably in our recruitment process.