Senior Technical Consultant

4 days ago

Sydney, New South Wales, Australia Risk Solution Group Full time

About the Role

You will be part of the Professional Services team, working closely with our Product, Technology, Solutions Consulting, Sales and Product Management teams. Your primary responsibility will be to deliver LNRS solutions internationally to clients in banking, insurance, and fortune 1000s, building enduring relationships with these clients and acting as the gateway between the internal product team and the client's compliance and IT departments.

You will help external clients understand our compliance and risk software solutions and integrate these into their IT or systems infrastructure. This involves interesting and challenging, client-facing work, with responsibility for some or all phases within the project life cycle, including data analysis, implementation, training and ongoing client relationship management.

The role is based out of our Sydney office. As this is a client-facing role, you may frequently be based on client site, and regular travel is part of the job, up to 30% of your time.

Responsibilities

  • Supporting client in their on-premise implementation, providing both technical and functional advice based on LNRS products as well as industry best practices.
  • Providing advice and support to clients on compliance and risk regulations, systems, and processes.
  • Investigating and analyzing client business activities and processes to make them more efficient and compliant using LNRS products.
  • Conducting workshops to gather and analyze client requirements and recommend solutions.
  • Identifying, analyzing, and interpreting trends or patterns in complex data sets.
  • Ensuring the integrity of project data, including data extraction, storage, manipulation, processing, and analysis.
  • Assisting with functional customization of the solution.
  • Training end users, administrators, business and technical teams on the new systems and processes.

Requirements

  • Have completed undergraduate studies in a technology-based discipline.
  • Be experienced in either a data analysis role or technical role involving product support and/or implementation.
  • Experience with AML/KYC, financial-crime compliance, sanctions screening, transaction-screening/monitoring.
  • Experience in interacting with clients in either a service-oriented or product-oriented company.
  • Be analytical, good at problem solving, and troubleshooting skills.
  • Enjoy a team-based, collaboration and supportive environment.
  • Have excellent organizational skills, prioritizing a dynamic workload.
  • Have technical capabilities in Unix and Windows Operating Systems, RDBMS and SQL and Application Servers.

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