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Senior Technical Consultant
2 weeks ago
At ServiceNow, we transform how organizations work. Our vision is to make the world work better for everyone. We believe that by connecting people, systems, and processes, we can empower businesses to find smarter, faster, and better ways to work.
Job DescriptionThe Customer Outcomes Expert Services Senior Technical Consultant plays a critical role in configuring the ServiceNow Platform based on leading practices to provide solutions that achieve customer outcomes. This position requires a functional and technical expert who can participate in workshops with customers to assess current processes and establish future-state processes.
- Design and deliver ServiceNow Core Business Workflows (formerly Employee Workflows) solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
- Provide oversight and unit testing of code developed by partner or customer employees.
- Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
- Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
- Provide feedback to product development to improve the product based on experiences gained with customers.
- Maintain skills/certifications on HRSD (Human Resources Service Delivery) and/or FSC (Finance and Supply Chain) and/or WSD (Workplace Service Delivery) and/or LSD (Legal Service Delivery) for Core Business Workflows (formerly Employee Workflows).
To be successful in this role, you must have:
- 8+ years' experience as part of a professional services organization, namely technical consulting; or equivalent education/experience.
- Travel up to 30% annually, depending on customer needs.
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Creative and comfortable running projects independently.
- Success driving complex issues through analysis and resolution.
- Experience working collaboratively.
- ServiceNow certifications in aligned workflow.
