Expressions Of Interest: Servicenow Senior Technical Consultant
2 weeks ago
Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.
Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
But this is just the beginning of our journey.
Join us as we pursue our purpose to make the world work better for everyone.
What you get to do in this role: The Customer Outcomes Expert Services Senior Technical Consultant is responsible for configuring the Service Now Platform based on leading practices to provide a solution that achieves customer outcomes.
The Senior Technical Consultant is the functional and technical expert in customer engagements.
Participate in workshops with customers to assess current processes and establish future-state processes.
Design and deliver Service Now Core Business Workflows (formerly Employee Workflows) solutions with a technical architecture designed for long-term success and following Service Now technical standards and leading practices.
Provide oversight and unit testing of code developed by partner or customer employees.
Advise customers on how to take advantage of the Service Now Platform capabilities to improve their business processes.
Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
Provide feedback to product development to improve the product based on experiences gained with customers.
Maintain skills / certifications on HRSD (Human Resources Service Delivery) and/or FSC (Finance and Supply Chain) and/or WSD (Workplace Service Delivery) and/or LSD (Legal Service Delivery) for Core Business Workflows (formerly Employee Workflows).
To be successful in this role you have: 8+ years' experience as part of a professional services organization, namely technical consulting; or equivalent education/experience.
Travel up to 30% annually, depending on customer needs.
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Creative and comfortable running projects independently.
Success driving complex issues through analysis and resolution.
Experience working collaboratively.
Service Now certifications in aligned workflow.
Not sure if you meet every qualification? We still encourage you to apply We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths.
Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate We approach our distributed world of work with flexibility and trust.
Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work.
Equal Opportunity Employer Service Now is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations We strive to create an accessible and inclusive experience for all candidates.
If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.
S.
Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals.
All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.
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