Debt Recovery Specialist

2 days ago


Melbourne, Victoria, Australia beBeeDebt Full time $80,000 - $120,000
Job Title

The Collections Manager will oversee offshore banking and debt recovery operations, ensuring adherence to established processes, providing training, and managing all Australian locations.

Key Responsibilities:
  • Coordinate debt recovery operations and collaborate with offshore teams via phone and email.
  • Develop and implement debt recovery strategies aligned with legal frameworks.
  • Monitor overdue accounts and initiate appropriate recovery actions.
  • Maintain compliance with regulatory requirements, including the Commercial Agents and Private Inquiry Agents Act 2004 (NSW).
  • Accurately maintain records and reporting for audits and reviews.
  • Deliver training programs across Australian locations.
  • Act as the primary point of contact for operational issues in debt recovery.
Essential Qualifications & Skills:
  • FNS30420 Certificate III in Mercantile Agents is a mandatory requirement.
  • Competencies in debt collection, legal recovery, locating individuals, serving legal process, and managing hardship cases.
  • A minimum of 2 years' experience in finance or banking collections.
  • Strong leadership, team management, negotiation, and conflict resolution skills.
  • Sound knowledge of Australian credit laws and financial regulations.
Considerations:
  • Possession of a Mercantile Agents Certificate is mandatory; candidates without it must apply immediately.
  • Training responsibilities may involve travel to multiple Australian locations.
  • Closely coordinating with offshore teams requires effective communication and organizational skills.


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