Warehouse Operation Manager

Logistics Operations Manager Role

The Logistics Operations Manager is responsible for managing inbound and outbound logistics, ensuring timely and efficient delivery of goods. This individual will drive process excellence and continuous operation improvement.

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• Manage all inbound Logistics arrangements with designated carriers and Regional/ Global Logistics team to ensure the best quality of inbound shipment service (OTIF).
• Support Strategic air, ocean and air/ocean planning to optimize inbound Logistics cost.
• Closely work with ELC Inventory management team and 3PL teams to prioritize urgent inbound shipment.
• Support 3PL Relationship Manager on the exception approval of Inbound shipment invoices.
• Oversee clearance and delivery of all inbound freight.

Outbound Logistics Management

The Logistics Operations Manager is responsible for the outbound logistics management, ensuring timely and efficient delivery of goods.

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• Monthly review of the KPI's relating to outbound deliveries with both Offline and Online service providers in close cooperation with 3PL Relationship Manager.
• Closely work with delivery service providers and 3PL on routine operation matters.
• Work closely with ELC Order Management/Customer service teams and 3PL to ensure the relevant operation and delivery priority to critical orders as per business needs.
• Co-ordinate with other members of the supply chain, including suppliers, vendors, shipping companies and 3PL warehouse Managers to ensure all shipments are delivered in full and on time.

Continuous Fulfillment Improvement

The Logistics Operations Manager is responsible for driving process excellence and continuous operation improvement.

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• Curious mindset to question existing processes and links to logistics related cost impact elements.
• Support reviewing Customer complaints and reporting with a root cause analysis where applicable.
• Assist in providing qualitative insight into affiliate projections.
• Ensure Australian Customs compliance and other Government regulatory compliance for area of responsibility.
• Review prices and Logistics provider contracts to identify areas for improvement in efficiency and cost savings in conjunction with 3PL relationship Manager.
• Produce SOP's for all logistics partners (not managed by regional).
• Track service providers performance and reporting on same.
• Assist and support 3PL relationship Manager in approving 3PL related invoices.
• Update Scorecard for internal and regional meetings.
• Assist 3PL relationship Manager in obtaining trusted trader status.
• Update Scorecard for internal and regional meetings.
• Perform cost control on all relevant service providers.

Projects & Process Excellence

The Logistics Operations Manager is responsible for driving cross functional process improvements with different departments in ELC and 3PL.

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• Drive cross functional process improvements with different departments in ELC and 3PL.
• Support implementing global and/or regional projects when applicable as per schedule.
• Lead operation project implementation as per business development and needs.
• Work with 3PL to participate in ELC projects and provide strategical solutions.
• Anticipates trends and their impact on current operating model. Drives processes and org changes to respond to these challenges.
• Assists in managing the budget tracker for the 3PL costs against approved ELC budget.
• Monitor and report on any EHS issues.
• Measure and report KPI's on 3PL as well as on forwarders, this in collaboration with 3PL relationship Manager.
• Project management as per business needs.
• Support local deployment of Global and regional projects where applicable.

Qualifications

The ideal candidate will have a Bachelors degree with relevant experience in Logistics, projects, and process excellence.

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• Bachelors' degree with relevant experience in Logistics, projects, and process excellence.
• Proficient in software applications (SAP R/3, MS Office, Manhattan desirable).
• At least 5 years experience in a complex warehouse inventory management role.
• Strong communicator.
• Drives process excellence and continuous improvements.
• Demonstrates strong analytical and follow-up skills.
• Strong drive for action and solutions.
• Good relationship Management.

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