Injury Management Specialist

2 weeks ago

Sydney, New South Wales, Australia Suncorp Group Full time

The Role

We are seeking a highly skilled Injury Management Specialist to join our team at Suncorp Group. As an Injury Management Specialist, you will play a critical role in advocating for best practice treatment and timely recovery for injured individuals.

Key Responsibilities:

  • Work closely with the claims team leader and technical advisor to create a high-performing team delivering positive outcomes to injured people and driving shareholder value.
  • Review claim files and provide subject matter expertise to claims advisors, including interpreting medical reports, providing injury management advice, and determining rehabilitation and treatment requirements.
  • Prepare professional written and verbal advice to claims advisors on reasonable and appropriate treatment and rehabilitation services, and recommendations for future rehabilitation management.
  • Provide consistent injury management expertise to ensure ongoing quality decisions and provide input into claims strategy.
  • Share knowledge, coach, and mentor claims advisors to develop independent injury management capabilities.
  • Build external relationships with best-in-class treatment and service providers to assist injured people in meeting their recovery goals.
  • Support the injury management team leader to identify development opportunities and trends to improve individual and team performance and claim outcomes.

Requirements:

  • Degree in Allied Health-related discipline is mandatory.
  • Minimum 2 years clinical experience and/or occupational rehabilitation experience is desirable.
  • Ability to independently prioritize work.
  • Ability to use technology platforms to manage caseload effectively.
  • Excellent written and verbal communication.
  • Ability to make effective decisions in a timely manner and in line with delegated authority.
  • Willingness to develop skills to manage difficult conversations with injured people, external health professionals, and legal professionals.

Culture:

At Suncorp Group, we promote a high-performance culture where people are rewarded for effort and dedication. We recognize and value commitment and encourage our people to maintain a healthy balance between their career and personal time. Suncorp has been awarded Employer of Choice for Gender Equality (EOCGE) by the Workplace Gender Equality Agency (WGEA) for seven years in a row.

We believe we are at our best when our workforce is as diverse, talented, and passionate as the communities in which we live and operate, and where our people feel included, valued, and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development, and internal mobility, and building connected relationships amongst our team members and with our customers.

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