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Senior Manager Enablement Support

2 months ago


Melbourne, Victoria, Australia Symbio Full time
{"Job Title": "Senior Manager Enablement Support", "Job Description": "Job Summary

Symbio is a software company revolutionizing the way the world communicates. Our platform delivers the full communication stack, from carrier infrastructure to enterprise collaboration, across multiple Asia-Pacific regions.

We are seeking a Senior Manager, Enablement Support, to lead the establishment of a high-performing service delivery and assurance organization aligned with our Vision. This pivotal role involves defining functional processes, procedures, and team capabilities to ensure exceptional customer experiences and service delivery within SLAs.

Key responsibilities include providing leadership and development for provisioning, technical support, service management, and offshore teams. The role will also implement a robust service management framework based on ITIL best practices, encompassing operational support for Technology as a Service (TaaS).

Additionally, the Senior Manager will drive transformation initiatives to automate and enhance work practices. Collaborating across departments, they will spearhead opportunities to improve tools, processes, and staff development. Crucial to this position is maintaining an engaged workforce, negotiating cross-departmental outcomes, and championing customer advocacy.

This role is integral to supporting the expansion of our emerging products in voice, data, and mobile services.

Requirements
  • Bachelor's degree in Computer Science, Telecommunications, or a related field; ITIL Expert or equivalent certification.
  • Extensive experience in service operations and service management within the telecommunications industry, including minimum 5 years of leading and managing a team
  • Technical Expertise: Strong knowledge of digital and telecommunications technologies, including mobile, NBN, Ethernet, SIP trunks, VoIP, portals, APIs, and application support.
  • Personal Attributes: Proactive, with a can-do attitude, demonstrated initiative, and a strong customer-focused approach
  • Proficiency in Microsoft Word, PowerPoint, and Excel.
About Symbio

Symbio is committed to a strong culture that is diverse and inclusive. We encourage our employees to bring their whole self to work and provide equal access to learning and development opportunities.

We prioritize our employees' happiness, health, and wellbeing, offering flexible working options and enhancing employee benefits such as an employee share gift plan, paid birthday leave, up to 12 weeks paid parental leave for both parents as the primary carer, reward and recognition programs, and social clubs.

At Symbio, our diverse backgrounds and unique experiences allow us to continue to innovate and create the brands, networks, and technologies to power the future of global communications.

"}