Current jobs related to Customer Support Supervisor - Melbourne, Victoria - Rb Sellars

  • Customer Service Supervisor

    4 weeks ago

    Melbourne, Victoria, Australia INEOS Automotive Full time

    About the RoleWe are seeking a highly skilled Customer Service Supervisor to join our team at INEOS Automotive. As a key member of our customer support team, you will be responsible for ensuring our Australian and New Zealand customer base receives a consistent, industry-leading support experience.Key ResponsibilitiesManage and resolve customer issues in a...

  • Customer Service Supervisor

    2 weeks ago

    Melbourne, Victoria, Australia INEOS Automotive Full time

    Customer Service Supervisor RoleINEOS Automotive is seeking a skilled Customer Service Supervisor to join our team in Australia and New Zealand. As an extension of our UK-based contact center team, you will be responsible for ensuring our customers receive a consistent, industry-leading support experience.Key Responsibilities:Manage customer enquiries and...

  • Customer Service Supervisor

    4 weeks ago

    Melbourne, Victoria, Australia INEOS Automotive Full time

    About the RoleWe are seeking a highly skilled Customer Service Supervisor to join our team at INEOS Automotive. As a key member of our Australian and New Zealand operations, you will be responsible for delivering exceptional customer support and ensuring our customers receive a consistent, industry-leading experience.Key ResponsibilitiesManage and resolve...

  • Customer Service Supervisor

    4 weeks ago

    Melbourne, Victoria, Australia INEOS Automotive Full time

    About the RoleWe are seeking a highly skilled Customer Service Supervisor to join our team at INEOS Automotive. As a key member of our Australian and New Zealand operations, you will be responsible for delivering exceptional customer support and ensuring our customers receive a consistent, industry-leading experience.Key ResponsibilitiesManage and resolve...

  • Customer Dispatch Supervisor

    3 weeks ago

    Melbourne, Victoria, Australia Auto Parts Group Full time

    {"title": "Customer Dispatch Supervisor", "description": "About the RoleWe are seeking an efficient and reliable Customer Dispatch Supervisor to join our team in Clayton, VIC.As a key member of our warehouse team, you will be responsible for managing all day-to-day operations, ensuring that goods are received and dispatched in an efficient manner in...

  • Customer Service Supervisor

    3 weeks ago

    Melbourne, Victoria, Australia INEOS Automotive Full time

    About the RoleWe are seeking a highly skilled Customer Service Supervisor to join our team at INEOS Automotive. As a key member of our customer support team, you will be responsible for ensuring our Australian and New Zealand customer base receives a consistent, industry-leading support experience.Key ResponsibilitiesManage and resolve customer issues in a...

  • Customer Service Supervisor

    4 weeks ago

    Melbourne, Victoria, Australia INEOS Automotive Full time

    About the RoleWe are seeking a highly skilled Customer Service Supervisor to join our team at INEOS Automotive. As a key member of our Australian and New Zealand operations, you will be responsible for delivering exceptional customer support and ensuring our customers receive a consistent, industry-leading experience.Key ResponsibilitiesManage and resolve...

  • Customer Dispatch Supervisor

    2 weeks ago

    Melbourne, Victoria, Australia Auto Parts Group Full time

    About Auto Parts Group:We are a leading independent supplier of genuine and aftermarket replacement parts for the automotive repair industry. Our team is dedicated to operational excellence and customer satisfaction.The Customer Dispatch Supervisor will be responsible for managing all day-to-day operations of the warehouse, ensuring that goods are received...

  • Customer Dispatch Supervisor

    3 weeks ago

    Melbourne, Victoria, Australia Auto Parts Group Full time

    About the RoleWe are seeking a highly organized and efficient Customer Dispatch Supervisor to join our team in Clayton, VIC. As a key member of our warehouse operations team, you will be responsible for managing all day-to-day activities to ensure seamless delivery of goods to our customers.Key ResponsibilitiesOrganize and plan deliveries according to...

  • Customer Service Supervisor

    2 weeks ago

    Melbourne, Victoria, Australia INEOS Automotive Full time

    Customer Service Supervisor RoleINEOS Automotive is seeking a highly skilled Customer Service Supervisor to join our team in Australia and New Zealand. As an extension of our UK-based contact center team, you will be responsible for ensuring our customer base receives a consistent, industry-leading support experience.Key Responsibilities:Manage customer...

  • Customer Engagement Associate

    2 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job SummaryAs a Customer Engagement Associate at the Customer Engagement Centre, you will be the first point of contact for our national business. You will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your...

  • Customer Relations Representative

    4 hours ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Key ResponsibilitiesAs the primary point of contact for customers, you will provide exceptional service and support to internal stakeholders across all business units. Your primary goal is to assist customers throughout their journey, ensuring a seamless and satisfactory experience.Customer Service Expertise: Demonstrate a superior customer service...

  • Customer Service Representative

    3 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Customer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the customer...

  • Customer Engagement Associate

    2 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job DescriptionAs the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values.Key ResponsibilitiesReporting to the Customer Engagement Centre Team Leader, you will:Demonstrate a superior customer service capability...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Customer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your primary responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Customer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the customer...

  • Customer Service Representative

    1 month ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Customer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the customer...

  • Customer Engagement Associate

    6 days ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Join our Customer Engagement Centre as a Customer Engagement Associate and be the first point of contact for our national business. You will support internal stakeholders across all business units and assist with the customer journey in line with Metricon Homes' mission and values.As a key member of our team, you will report to the Senior Customer Engagement...

  • Customer Engagement Associate

    3 days ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job Summary:We are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team. As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values.Key Responsibilities:•...

  • Customer Engagement Associate

    2 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Customer Engagement CentreAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to provide personalized support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide exceptional customer service through various...

Customer Support Supervisor

2 months ago

Melbourne, Victoria, Australia Rb Sellars Full time

Overview

The Customer Support Supervisor is tasked with guiding the team to ensure that client inquiries are addressed promptly and accurately. This role is pivotal in managing the processing of returns in accordance with established policies and resolving customer issues to foster loyalty and repeat business. This position requires active engagement and leadership within the team.

Primary Duties:

  • Oversee the customer support team, demonstrating exemplary service standards and motivating team members to achieve outstanding results.
  • Efficiently manage and process new orders through various communication channels for direct-to-consumer clients, adhering to all operational protocols.
  • Deliver a superior customer experience through phone, chat, and other support avenues.
  • Maintain comprehensive records of all customer interactions while following established service protocols.
  • Embrace innovative technologies and utilize the Gorgias platform to enhance service delivery.
  • Handle both new and existing orders within the AP21 system.
  • Execute return processes as necessary, in line with the returns policy.

Qualifications & Skills:

  • Proven experience in managing customer inquiries, whether face-to-face or online.
  • Proficient in computer applications, including Word and Excel.
  • Familiarity with Customer Management systems is advantageous.
  • Experience with AP21 or Gorgias is a plus.
  • Capability to address and resolve challenging customer situations effectively.
  • Strong organizational skills with the ability to prioritize tasks and manage competing deadlines.
  • Excellent written and verbal communication abilities.
  • Ability to collaborate effectively within a team environment.