Technical Business Solutions Analyst

7 days ago

Sydney, New South Wales, Australia nib Full time

About nib

nib is a leading health insurance provider with a mission to help people enjoy better health. We strive to create a culture where everyone has the autonomy and freedom to be their authentic selves, every day.

We're committed to diversity, equity, and inclusion, and we welcome candidates from diverse backgrounds to apply for our roles.

About the Role

This is an exciting opportunity to join our software development team as a Technical Business Solutions Analyst. As a key member of the team, you will be responsible for performing systems and business analysis to deliver and support new and existing capabilities in our core applications space.

Key Responsibilities

  • Gather information on business needs related to our core applications and APIs
  • Lead the discovery and definition of business and technical requirements by working with stakeholders, business partners, and other team members
  • Perform deep technical analysis, including API testing, reviewing API documentation, reading code, and running SQL queries
  • Formulate and maintain technical specifications and user stories, including detailed acceptance criteria
  • Work with the product manager, technical architect, and developers to determine a solution for desired outcomes
  • Maintain and prioritize the team backlog in collaboration with the product manager or product owner
  • Act as a liaison between IT teams and departments, business teams, and external vendors
  • Coordinate QA and UAT processes
  • Ensure solution documentation is written, maintained, and communicated to stakeholders
  • Assist the application support team in troubleshooting incidents and performing root cause analysis
  • Facilitate agile ceremonies within or across software development squads
  • Develop a strong understanding of core applications, business systems, and processes and provide subject matter expertise

Requirements

  • 4+ years of experience working in a software development team
  • 3+ years of business or systems analysis experience
  • Deep technical knowledge and experience with REST APIs, exposure to SOAP is a plus
  • Experience with complex multi-tier and microservice architectures
  • Well-developed analytical, evaluative, and problem-solving skills
  • An established understanding of the software development lifecycle and agile work practices
  • The ability to play a senior role within the product development team, e.g., acting as subject matter expert and leading agile ceremonies
  • Strong written and verbal communication skills, as well as excellent documentation skills
  • The ability to work autonomously and be well-organized

What We Offer

  • A hybrid working approach with flexible work arrangements
  • Financial support to set up and maintain your home workspace
  • Generous discounts on nib health and travel insurance products, including 50% discount on employee health insurance
  • The opportunity to give back to the community through paid leave for volunteering through nib Foundation
  • Support for your better health, whatever that looks like for you, through our nib Well Program and corporate fitness discounts
  • Access to our employee share plans, short-term incentive program, and life and salary continuance insurance benefits
  • Benefits to support our diverse workforce, including 18 weeks paid parental leave for all new parents, regardless of carer status, 5 days paid cultural leave for First Nations peoples, and 4 weeks paid gender affirmation leave for trans, gender diverse, and intersex employees

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