Senior ICT Specialist: Resource Optimisation Expert

We are seeking a strategic workforce planning professional to help us optimise our ICT resources.

The successful candidate will work closely with stakeholders to develop and implement effective workforce plans, ensuring that we have the right skills and expertise to meet our business objectives.

• Conducting workforce analysis by assessing current capability and identifying areas for improvement.
• Developing and maintaining a branch-level workforce demand plan by forecasting resourcing needs for upcoming and in-flight ICT projects.
• Developing and maintaining a program-level workforce skills and capability matrix by mapping current branch workforce against required capabilities to inform hiring and training priorities.
• Developing and maintaining a program-level workforce allocation schedule by mapping resources to specific projects, phases, and timeframes, actively highlighting resourcing conflicts, overlaps, and under/overcapacity periods.
• Providing insights to support resource prioritization and funding decisions.

• Resources onboard and off-boarding tracking
• Workforce planning toolkit and templates
• Resourcing review reports
• Work plans
• Schedules

1. Workforce Optimisation level 3 - Strategically plan and manage the workplace environment to support workforce productivity and efficiency, and support cultural change.
2. Workforce and Organisational Strategy Formulation level 3 - Develop workforce plans and programs in support of organisational strategies.
3. Workforce Analysis & Insights level 3 - Manage complex data analyses and workforce research/experiments. Align requirements to organisational needs to draw and present relevant business insights to address organisational risks and needs.
4. Strategic Workforce Planning level 3 - Build the workforce planning function in the organisation. Develop the organisation's workforce planning capability. Drive workforce strategies within the organisation.
5. Occupational/Job Segmentation level 4 - Identifies critical objectives to inform workforce planning by identifying and addressing high risks/gaps in future vs. current roles. Contributes expert knowledge across the organisation in relation to occupational segmentation.
6. Business Acumen level 2 - Implement workforce programs and activities in alignment with business priorities and strategies. Understand how the program impacts and interacts with other areas of the business.
7. Portfolio, programme and project support level 4 - Supports programme or project control boards, project assurance teams and quality review meetings. Takes responsibility for the provision of support services to projects. Uses and recommends project control solutions for planning, scheduling and tracking projects. Sets up and provides detailed guidance on project management software, procedures, processes, tools and techniques. Provides basic guidance on individual project proposals. May provide a cross-programme view on risk, change, quality, finance or configuration management.
8. Risk management level 4 - Carries out risk management activities within a specific function, technical area or project of medium complexity. Identifies risks and vulnerabilities, assesses their impact and probability, develops mitigation strategies and reports to the business. Involves specialists and domain experts as necessary.
9. Stakeholder Engagement level 3 - Manage stakeholder engagement and cultivate partnerships with co-design, to support and facilitate workforce planning and strategy across the organisation.

We are the Technology Operations and Support Branch (TOSB), playing a critical role in enabling the department's digital capabilities by delivering and maintaining securable, and scalable ICT infrastructure and services.