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IT System Support Professional

1 month ago

Homebush, Victoria, Australia people2people Full time

About the Role:

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This is an exciting opportunity to join our Customer Service department as a System Analyst Support. In this role, you will provide system support and respond to inquiries from our Authorised Service Partners via email, Q&A, and phone inquiries, as well as internal teams.

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Duties and Responsibilities:

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  • Facilitate mobile and web-system training, both face-to-face and remotely (phone or video conference).">
  • Conduct start-up training for new ASCs.">
  • Maintain good relationships with partners and keep them informed of system tools changes, issues, and enhancements.">
  • Analyse processes causing inefficiencies.">
  • Educate employees on process changes.">
  • Assist in user acceptance testing.">
  • Assist in creating user manuals for new systems/functions.">
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About You:

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  • You should have a graduate role or 1-2 years of IT system support experience.">
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What's in it for You:

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  • Generous discounts on company products.">
  • Access to discounts and special promotions with retail partners.">
  • Access to wellbeing platforms.">
  • Heavily discounted gym memberships.">
  • On-site parking.">
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We are people2people, an award-winning recruitment group and HR solutions provider. We value diversity and inclusivity and welcome applications from all qualified candidates.

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The salary for this position is approximately $70,000 - $90,000 per annum, based on location and experience.