Public Transport Operations Specialist

4 weeks ago


Brisbane, Queensland, Australia Transdev Full time
About the Role

We are seeking a skilled Public Transport Operations Specialist to join our team at Transdev. As a key member of our operations team, you will play a critical role in ensuring the provision of high-quality customer experiences on our bus networks.

The successful candidate will be responsible for educating customers on bus network services, ticketing products, and systems, while addressing fare evasion and anti-social behaviour on our buses, ferries, and other public transport services.

You will work closely with our drivers and other staff members to maintain a safe and secure environment for our customers and employees.

Key Responsibilities
  • Provide exceptional customer service and support to ensure a positive experience for all passengers.
  • Conduct revenue protection and compliance activities to protect revenue and maintain a safe and secure environment.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Maintain accurate records and reports using various systems and devices.
Requirements
  • Australian citizenship or permanent residency.
  • Excellent customer service skills.
  • Strong communication and written skills.
  • Ability to make ethical and impartial decisions.
  • Experience working in a fast-paced environment.
What We Offer
  • A competitive salary: $60,000 - $70,000 per annum.
  • A comprehensive benefits package, including paid parental leave, access to discounted private health insurance, and gym membership.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
About Us

Transdev is an international leader in mobility, dedicated to providing safe, reliable, and innovative transportation solutions that serve the common good. Our 100,000 employees worldwide are passionate about making a positive impact on people's lives.

We celebrate diversity and equal opportunities, and we are committed to creating an inclusive environment for all employees.



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