Customer Support Representative
6 days ago
The role of a Customer Service Consultant is situated within a National Customer Experience Centre, encompassing collaboration in a small team to manage inbound calls, provide information, and assist with web and email inquiries.
Duties and responsibilities include representing the organization professionally, handling varied inbound calls, assisting with web and email inquiries, and displaying a customer-centric approach in all interactions.
Key requirements for this position include prior contact centre experience, strong customer service skills, ability to engage with customers facing challenging circumstances, and exceptional communication and interpersonal skills.
The ideal candidate will be comfortable working in a KPI-driven environment, have a focus on quality and adherence to standards, and possess sound computer skills and keyboard literacy.
Applicants are encouraged to submit their application with an updated copy of their resume in MS Word format or make contact with Sophie Haines for more details.
- Prior contact centre experience highly valued
- Strong customer service skills with a passion for delivering outstanding customer experiences
- Ability to engage with customers facing difficult situations
- Strong problem-solving abilities
- Exceptional communication and interpersonal skills
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