Senior Venue Operations Manager

5 days ago

Croydon, Australia Frontline Hospitality Melbourne East Full time

Job Summary

We are seeking a highly skilled and experienced Senior Assistant Venue Manager to join our team at Frontline Hospitality Melbourne East.

About the Role

As a Senior Assistant Venue Manager, you will play a vital role in ensuring the smooth operations of the Hotel and Bistro, with a specific focus on managing our gaming facilities.

Key Responsibilities

  • Manage Gaming Operations
    • Supervise and manage gaming within the establishment, ensuring adherence to all relevant regulations and guidelines.
    • Monitor and maintain gaming equipment and facilities to ensure a safe and enjoyable environment for patrons.
  • Lead Gaming Staff
    • Train, schedule, and support gaming staff to deliver outstanding customer service.
  • Support Venue Manager
    • Assist the Venue Manager in daily operations, including overseeing the dining area, bar, and other guest-related activities.
  • Customer Service
    • Handle customer inquiries, complaints, and feedback promptly and professionally.
  • Compliance and Records
    • Maintain accurate records of gaming activities, financial transactions, and compliance documentation.

Requirements

  • Proven experience in managing gaming facilities or equivalent gaming experience.
  • Must possess all required licenses (RSA, RSG Modules).
  • Strong leadership and communication skills to effectively manage staff and interact with guests.
  • Excellent organisational and multitasking abilities to handle various responsibilities efficiently.
  • A customer-focused mindset with a dedication to providing exceptional service.
  • Knowledge of local regulations and laws related to gaming activities.
  • Ability to work flexible hours, including weekends and holidays, as per the demands of the business.

Company Benefits

  • Opportunity to work with a well-known, family-owned business.
  • Career progression across multiple venues in Victoria.
  • Free on-site parking.
  • Free staff meals on shift.
  • Community and family-focused culture.

Apply Now

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