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Assistant Venue Manager
2 months ago
At Frontline Hospitality Melbourne East, we are seeking a highly skilled and experienced Assistant Venue Manager to join our team. As an Assistant Venue Manager, you will play a vital role in ensuring the smooth operations of our Hotel and Bistro, with a specific focus on managing our gaming facilities.
Key Responsibilities:- Supervise and Manage Gaming Operations: Oversee the gaming room, ensuring adherence to all relevant regulations and guidelines.
- Maintain Gaming Facilities: Monitor and maintain gaming equipment and facilities to ensure a safe and enjoyable environment for patrons.
- Train and Support Staff: Train, schedule, and support gaming staff to deliver outstanding customer service.
- Assist Venue Manager: Assist the Venue Manager in daily operations, including overseeing the dining area, bar, and other guest-related activities.
- Develop and Execute Promotions: Collaborate with the marketing team to develop and execute promotions and events to attract new gaming customers.
- Handle Customer Inquiries: Handle customer inquiries, complaints, and feedback promptly and professionally.
- Uphold Hospitality Standards: Uphold the highest standards of hospitality and enforce policies to guarantee guest satisfaction and safety.
- Maintain Accurate Records: Maintain accurate records of gaming activities, financial transactions, and compliance documentation.
- Support Inventory Management: Support the Venue Manager in maintaining inventory and ordering supplies as needed.
- Proactive Problem-Solving: Demonstrate a proactive approach to problem-solving and conflict resolution.
- Proven Gaming Experience: Proven experience in managing gaming facilities or equivalent gaming experience.
- Licenses and Certifications: Must possess all required licenses (RSA, RSG Modules).
- Leadership and Communication Skills: Strong leadership and communication skills to effectively manage staff and interact with guests.
- Organisational and Multitasking Abilities: Excellent organisational and multitasking abilities to handle various responsibilities efficiently.
- Customer-Focused Mindset: A customer-focused mindset with a dedication to providing exceptional service.
- Knowledge of Local Regulations: Knowledge of local regulations and laws related to gaming activities.
- Flexibility: Ability to work flexible hours, including weekends and holidays, as per the demands of the business.
- Prior Hospitality Experience: Prior experience in the hospitality industry or a similar role is a plus.
- Career Progression: Opportunity to work with a well-known, family-owned business.
- Career Advancement: Career progression across multiple venues in Victoria.
- Free Parking: Free on-site parking.
- Staff Meals: Free staff meals on shift.
- Community-Focused Culture: Community and family-focused culture.
