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Assistant Venue Manager
2 months ago
Frontline Hospitality Melbourne East is seeking an experienced Assistant Venue Manager to join our team. As a key member of our operations team, you will play a vital role in ensuring the smooth day-to-day running of our gaming facilities.
Key Responsibilities- Manage Gaming Operations: Oversee the gaming room, ensuring compliance with all relevant regulations and guidelines.
- Maintain Gaming Facilities: Monitor and maintain gaming equipment and facilities to provide a safe and enjoyable environment for patrons.
- Lead Gaming Staff: Train, schedule, and support gaming staff to deliver exceptional customer service.
- Support Venue Manager: Assist the Venue Manager in daily operations, including overseeing the dining area, bar, and other guest-related activities.
- Develop Promotions: Collaborate with the marketing team to develop and execute promotions and events to attract new gaming customers.
- Handle Customer Inquiries: Respond to customer inquiries, complaints, and feedback promptly and professionally.
- Uphold Hospitality Standards: Maintain the highest standards of hospitality and enforce policies to guarantee guest satisfaction and safety.
- Manage Records: Maintain accurate records of gaming activities, financial transactions, and compliance documentation.
- Support Inventory Management: Assist the Venue Manager in maintaining inventory and ordering supplies as needed.
- Experience: Proven experience in managing gaming facilities or equivalent gaming experience.
- Licenses: Must possess all required licenses (RSA, RSG Modules).
- Leadership Skills: Strong leadership and communication skills to effectively manage staff and interact with guests.
- Organisational Skills: Excellent organisational and multitasking abilities to handle various responsibilities efficiently.
- Customer Focus: A customer-focused mindset with a dedication to providing exceptional service.
- Regulatory Knowledge: Knowledge of local regulations and laws related to gaming activities.
- Flexibility: Ability to work flexible hours, including weekends and holidays, as per the demands of the business.
- Career Progression: Opportunity to work with a well-known, family-owned business.
- Free Parking: Free on-site parking.
- Staff Meals: Free staff meals on shift.
- Community Culture: Community and family-focused culture.
