Project Home Warranty Specialist

3 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $50,000 - $85,000
About the Role:

This well-established project home builder has a great industry reputation across 30+ years of operation.

As a Service Coordinator, you will be the primary point of contact for customers regarding warranty claims, service requests, scheduling and coordination.

You will liaise with internal teams, contractors, and suppliers to ensure efficient resolution of issues while providing top-tier customer service.

  • Manage and process warranty claims in a timely and professional manner
  • Coordinate service requests and schedule technicians or contractors as needed
  • Liaise with customers, suppliers, and internal teams to resolve issues efficiently
  • Maintain accurate records of all warranty claims and service requests
  • Ensure compliance with company policies and industry regulations
  • Provide exceptional customer service and follow up to ensure customer satisfaction
About You:
  • Previous experience in a service coordination, warranty management, or customer service role within the building or construction industry is essential
  • Strong communication and problem-solving skills
  • Excellent organisational abilities and attention to detail
  • Ability to work both independently and as part of a team
  • Proficiency in Microsoft Office Suite and CRM systems
What's in it for You?
  • Competitive remuneration package
  • Monday - Friday, full time employment
  • Join a supportive and collaborative team environment
  • Long term opportunity and Career progression

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