Customer Service Representative

4 weeks ago


Perth, Western Australia Citrus Group Full time

Dynamic Team Opportunity

At Citrus Group, we're seeking a talented Customer Service Representative to join our award-winning contact centre team. As a key member of our team, you'll be responsible for delivering exceptional service to our customers via live chat, email, and calls.

The Role

As a Customer Service Representative, you'll handle inbound enquiries, assist customers with online order inquiries, and provide support to both new and existing customers. This role requires lateral thinking and proficiency in navigating multiple platforms.

Key Responsibilities

  • Handle inbound enquiries via live chat, email, and calls
  • Assist customers with online order inquiries
  • Provide exceptional service to both new and existing customers

Requirements

  • At least 6 months of contact centre experience preferred, or a minimum of 12 months in retail/customer service
  • Exceptional verbal and written communication skills

Working from Home

Initially, you'll need to attend the office for 2 weeks of training. After training, you'll be working from home. To work from home, you'll need:

  • Minimum internet speeds of 28.8 Mbps
  • Office desk
  • Ergonomic chair
  • Private, suitable workspace

About Citrus Group

Citrus Group is a leading provider of customer service solutions. We're committed to delivering exceptional service to our customers and providing a dynamic work environment for our team members.



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