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Production and Support Specialist

2 months ago

Moorabbin, Australia KangaTech Full time
About KangaTech

KangaTech is a dynamic and innovative Australian sports technology company that is making a significant impact on a global scale. With a growing list of high-profile customers across the US, UK, Europe, and Australia, it is an exciting time to join the team.

Our KT360 solution empowers elite sporting organizations to take a proactive, informed approach to measure, manage, and improve athlete strength, performance, and rehabilitation. Since its market introduction, KT360 has secured several championship-winning teams from the NBA, NFL, MLB, Premier League, and more. As a result of our ongoing success, our team is expanding rapidly.

The Role

You will be responsible for the first line of support, production, maintenance, repair, and quality assurance of the product, as well as other activities including but not limited to logistics and warehouse operations. Reporting to the Senior Product Manager, you will work autonomously and as part of the KangaTech team to help produce the award-winning KT360 platform.

This is a full-time on-site role.

Key Responsibilities
  • Product Assembly and Disassembly
    • Perform mechanical and electronic assembly work as needed for product assembly, repair, and maintenance.
  • Incoming Parts Inspection and Receiving
    • Inspect incoming parts to ensure quality and accuracy by engineering specifications.
    • Manage the goods-receiving process to maintain an organized inventory system.
  • Quality Assurance Tests
    • Perform weekly QA tests on software and report bugs.
    • Perform ongoing QA tests on hardware for assembly, repair, and maintenance.
    • Conduct functional and aesthetic checks on outgoing goods before shipment.
    • Maintain and update QA documents.
  • Inventory Monitoring and Reporting
    • Record and update inventory to maintain accurate stock levels.
    • Regularly monitor inventory and generate reports as needed.
    • Conduct regular inventory audits and stock takes.
  • Logistics Management
    • Package shipments efficiently and organize pickup schedules.
    • Maintain and improve warehouse facilities to ensure a safe and organized working environment.
  • Technical Support
    • Provide first-line support in both software and hardware to our customers around the globe.
    • File support requests from the field and liaise with internal staff to resolve.
    • Create support documents that are both internal and customer-facing.
Requirements
  • Educational Background
    • Bachelor's degree in Mechanical Engineering or a related field.
  • Experience
    • Minimum of 2 years of hands-on experience in manufacturing, development, and testing with a proven track record of success.
  • Technical Skills
    • Proficiency in reading and interpreting mechanical drawings.
    • Ability to diagnose and resolve technical issues efficiently and effectively.
    • Familiarity with common mechanical tools such as hand drills, torque wrenches, Dremel tools, etc.
  • Autonomy and Collaboration
    • Demonstrated ability to work both autonomously and collaboratively within a team environment.
  • Logistics and Safety
    • Strong understanding of global logistics principles and practices.
    • Knowledge of general manufacturing safety protocols and procedures.
  • Administrative Skills
    • Proficiency in using Google Workspace tools such as Google Docs, Google Sheets, and Gmail for documentation, collaboration, and communication purposes, or equivalent experience in MS Office.
  • Communication Skills
    • Excellent verbal and written communication skills, with the ability to clearly and effectively convey both technical and non-technical information.
Benefits
  • We have a fantastic track record - with multiple industry awards, patents, and high-profile clients across the globe.
  • We have a dynamic and casual work environment.
  • We bring a growth mindset to everything we do.
  • We genuinely care about our people and are passionate about their professional growth and career development.