Production and Support Specialist

7 days ago

Moorabbin, Australia KangaTech Full time
About KangaTech

KangaTech is a pioneering Australian sports tech company that is revolutionizing the industry with its innovative solutions. With a growing list of high-profile clients across the globe, we are an exciting company to join.

The Role

We are seeking a highly skilled Production and Support Officer to join our team. As a key member of our operations team, you will be responsible for the production, maintenance, repair, and quality assurance of our award-winning KT360 platform.

Key Responsibilities
  • Product assembly and disassembly
    • Perform mechanical and electronic assembly work as needed for product assembly, repair, and maintenance
  • Incoming parts inspection and receiving
    • Inspect incoming parts to ensure quality and accuracy by engineering specifications
    • Manage the goods-receiving process to maintain an organised inventory system
  • Quality assurance testing
    • Perform weekly QA tests on software and report bugs
    • Perform ongoing QA tests on hardware for assembly, repair, and maintenance
    • Conduct functional and aesthetic checks on outgoing goods before shipment
    • Maintain and update QA documents
  • Inventory monitoring and reporting
    • Record and update inventory to maintain accurate stock levels
    • Regularly monitor inventory and generate reports as needed
    • Conduct regular inventory audits and stock take
  • Logistics management
    • Package shipments efficiently and organise pickup schedules
    • Maintain and improve warehouse facilities to ensure a safe and organised working environment
  • Technical support
    • Provide first line of support in both software and hardware to our customers around the globe
    • File support requests from the field and liaise with internal staff to resolve
    • Create support documents that are both internal and customer-facing
Requirements
  • Educational Background
    • Bachelor's degree in Mechanical Engineering or a related field
  • Experience
    • Minimum of 2 years of hands-on experience in manufacturing, development, and testing with a proven track record of success
  • Technical Skills
    • Proficiency in reading and interpreting mechanical drawings
    • Ability to diagnose and resolve technical issues efficiently and effectively
    • Familiarity with common mechanical tools such as hand drills, torque wrenches, Dremel tools, etc.
  • Autonomy and Collaboration
    • Demonstrated ability to work both autonomously and collaboratively within a team environment
  • Logistics and Safety
    • Strong understanding of global logistics principles and practices
    • Knowledge of general manufacturing safety protocols and procedures
  • Administrative Skills
    • Proficiency in using Google Workspace tools such as Google Docs, Google Sheets, and Gmail for documentation, collaboration, and communication purposes, or equivalent experience in MS Office.
  • Communication Skills
    • Excellent verbal and written communication skills, with the ability to clearly and effectively convey both technical and non-technical information
What We Offer
  • A dynamic and casual work environment
  • A growth mindset and a passion for professional growth and career development
  • A fantastic track record of industry awards, patents, and high-profile clients

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