Production and Support Specialist

3 weeks ago

Moorabbin, Australia KangaTech Full time
About KangaTech

KangaTech is a pioneering Australian sports tech company that is revolutionizing the industry with its innovative solutions. With a growing list of high-profile customers across the globe, it is an exciting time to join the team.

The Role

You will be responsible for the first line of support, production, maintenance, repair, and QA of the product, as well as other activities including but not limited to logistics, and other warehouse work. Reporting to the Senior Product Manager, you will work autonomously and as part of the KangaTech team to help produce the award-winning KT360 platform.

Key Responsibilities
  • Product assembly & disassembly
    • Perform mechanical and electronic assembly work as needed for product assembly, repair, and maintenance
  • Incoming parts inspection & receiving
    • Inspect incoming parts to ensure quality and accuracy by engineering specifications
    • Manage the goods-receiving process to maintain an organised inventory system
  • QA tests of both hardware and software
    • Perform weekly QA tests on software and report bugs
    • Perform ongoing QA tests on hardware for assembly, repair and maintenance
    • Conduct functional and aesthetic checks on outgoing goods before shipment
    • Maintain and update QA documents
  • Inventory monitoring and reporting
    • Record and update inventory to maintain accurate stock levels
    • Regularly monitor inventory and generate reports as needed
    • Conduct regular inventory audits and stock take
  • Logistics management
    • Package shipments efficiently and organise pickup schedules
    • Maintain and improve warehouse facilities to ensure a safe and organised working environment
  • Technical support
    • Provide first line of support in both software and hardware to our customers around the globe
    • File support requests from the field and liaise with internal staff to resolve
    • Create support documents that are both internal and customer-facing
Requirements
  • Educational Background
    • Bachelor's degree in Mechanical Engineering or a related field
  • Experience
    • Minimum of 2 years of hands-on experience in manufacturing, development, and testing with a proven track record of success
  • Technical Skills
    • Proficiency in reading and interpreting mechanical drawings
    • Ability to diagnose and resolve technical issues efficiently and effectively
    • Familiarity with common mechanical tools such as hand drills, torque wrenches, Dremel tools, etc.
  • Autonomy and Collaboration
    • Demonstrated ability to work both autonomously and collaboratively within a team environment
  • Logistics and Safety
    • Strong understanding of global logistics principles and practices
    • Knowledge of general manufacturing safety protocols and procedures
  • Administrative Skills
    • Proficiency in using Google Workspace tools such as Google Docs, Google Sheets, and Gmail for documentation, collaboration, and communication purposes, or equivalent experience in MS Office.
  • Communication Skills
    • Excellent verbal and written communication skills, with the ability to clearly and effectively convey both technical and non-technical information
What We Offer
  • A dynamic and casual work environment
  • A growth mindset to everything we do
  • A genuine care for our people and a passion for their professional growth and career development
  • A fantastic track record - with multiple industry awards, patents, and high-profile clients across the globe

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