Compassionate Rehabilitation Case Manager

7 days ago


Parramatta Park, Queensland, Australia Gallagher Bassett Full time

About Us

We're dedicated to providing exceptional support and guidance to individuals in need, ensuring they receive the best possible outcomes for their health and wellbeing. Our team is passionate about redefining excellence and making a positive impact in the lives of our clients and claimants.

At Gallagher Bassett, we value collaboration, empathy, and making a difference. We're committed to empowering our employees with opportunities to grow and develop, fostering a culture of great team support and rewarding experiences.

Our Mission

We believe that every individual brings unique qualities and strengths to the table. If you feel that you're close but not an exact match, we encourage you to apply and take the first step towards joining our dynamic team.

About the Role

We're seeking skilled Case Managers to join our team in Sydney or Parramatta Office. Our supportive environment ensures an all-encompassing structure, with dedicated technical specialists, allowing our case managers to thrive and excel.

Our goal is to genuinely assist injured workers in their recovery journey, returning them to work with compassion, care, and understanding.

Your Impact

The role involves:

  • Providing expert advice and case management support across various rehabilitation cases at different stages of their return-to-work journey;
  • Fostering strong relationships with insured employers, injured employees, medical practitioners, and rehabilitation professionals to achieve optimal outcomes;
  • Contribution to outstanding return-to-work results and leading the end-to-end claims management lifecycle;
  • Mentoring and coaching junior case managers while collaborating with our mental health, recovery, and technical support hubs.

About You

You'll have prior experience in case management within a Workers Compensation or insurer setting. Key skills include:

  • Exceptional time management and organisational abilities;
  • A customer-centric approach with excellent communication skills to build trust and rapport;
  • A strategic mindset with a collaborative attitude, capable of coaching and mentoring others;
  • A manageable caseload of 50-65 cases.

What We Offer

A competitive salary of $85,000 - $115,000 per annum, depending on your level of experience. You'll also enjoy flexible working hours, a 9-day fortnight, reward and recognition events, and ongoing education and development opportunities. Join us in creating a supportive and inclusive work environment that values your contributions.

Benefits

In addition to your salary, you'll receive:

  • 4 weeks' annual leave plus up to 2 weeks' additional purchased lifestyle leave;
  • Novated leasing opportunities;
  • Two paid volunteer days annually;
  • Health insurance discounts with our group plan;
  • Paid parental leave;
  • Flexible work arrangements;
  • Mental health and wellbeing support;
  • Employee recognition awards and service milestone recognitions;
  • Access to discount offers at over 350 retailers through Reward Gateway.


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