IT Service Delivery Specialist

14 hours ago

Central Coast, Australia beBeeSupport Full time $90,000 - $120,000
Job Summary:

We are seeking a skilled IT service delivery specialist to provide efficient operation and management of IT services across various locations.

This role will involve providing first- and second-level technical support to end-users for hardware and software issues, both remotely and on-site as required.

The ideal candidate will have advanced IT problem-solving skills, with the ability to diagnose technical problems and develop solutions. They will also have experience with key software applications, data structures, databases, and application security.

We are looking for someone who is organized, effective in time management, and has strong attention to detail. Additionally, they should be able to work collaboratively as part of a team and have full working rights in the relevant country.

Key Responsibilities:
  • Monitor and manage the IT helpdesk ensuring timely responses and updates to tickets
  • Administer Office 365, manage device deployment, and oversee device management
  • Assist in developing and enforcing IT policies and procedures, promoting staff awareness and education
Requirements:
  • Advanced IT problem-solving skills with the ability to diagnose technical problems and develop solutions
  • Experience with key software applications, data structures, databases, and application security
  • Strong organizational, time management, and attention-to-detail skills
Benefits:
  • Competitive remuneration package
  • Participation in a bonus scheme
  • Employee assistance program
  • Wellbeing and product benefits
  • Sustainability and community initiatives

As a member of our team, you will have the opportunity to work with a highly engaged and passionate group of people.

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