Senior Branch Operations Manager
1 week ago
We are seeking a highly skilled and experienced Senior Branch Operations Manager to join our team in Narangba.
The ideal candidate will have previous experience in retail management or customer service, with a strong focus on delivering exceptional customer experiences. They will be responsible for overseeing staff management, ensuring adherence to OHS protocols, and coordinating branch upkeep to support a smooth and efficient operation.
About the Role
This is a key leadership role that requires someone who is able to motivate and develop their team members, while also maintaining a high level of customer satisfaction. The successful candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Deliver customized customer service solutions, meeting the unique needs of trade customers.
- Oversee staff management, ensure adherence to OHS protocols, and coordinate branch upkeep to support a smooth and efficient operation.
- Take ownership of areas such as debt management, resolving customer complaints, and assisting with customer development.
- Foster strong relationships with customers and encourage staff to develop positive, lasting customer connections.
Requirements:
- Previous experience in retail management or customer service.
- A valid driver's licence (pre-hire checks conducted) and willingness to work various shifts.
- Competency in using Point of Sale systems or ability to pick up new systems quickly.
- Forklift License (preferred but not essential).
- Strong leadership and communication skills.
Salary: $85,000 - $110,000 per annum, depending on experience.
Benefits:
- Performance-based bonuses.
- Paid annual leave.
- Continuous learning and development programs to support career goals.
- Generous discounts for those looking to renovate their bathroom or kitchen.
- Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel, and more.
- Paid parental leave.
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