Host Overnight

4 weeks ago


Melbourne, Victoria, Australia Hyatt Full time

About Hyatt

At Hyatt, we strive to create meaningful connections with our guests. Our team of ambassadors is dedicated to delivering exceptional experiences that exceed our guests' expectations.

The Role

As a Host Overnight on the Hotel's Front Desk, you will be the face of Grand Hyatt Melbourne. Your primary responsibility will be to provide a warm and welcoming experience for our guests, ensuring their stay with us is nothing short of exceptional.

Key Responsibilities

  • Handle guest arrival and departure check-ins and check-outs with efficiency and professionalism.
  • Create personalized experiences for our guests, tailoring their stay to meet their unique needs and preferences.
  • Upsell and cross-sell hotel services and outlets, ensuring our guests take full advantage of all we have to offer.
  • Process payments and maintain accurate financial records.

Requirements

  • Previous experience in a luxury hotel front desk role.
  • A Diploma or Degree in Hospitality or Tourism is highly desirable.
  • Unrestricted Australian working rights.
  • Proficiency in using the Opera system.
  • A passion for delivering exceptional customer service and a commitment to exceeding guest expectations.
  • The ability to speak and write in Mandarin is highly desirable.

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