Host Overnight

3 weeks ago


Melbourne, Victoria, Australia Hyatt Full time

About Hyatt

At Hyatt, we strive to create unforgettable experiences for our guests. Our team of passionate ambassadors is dedicated to delivering exceptional service and making every stay truly special.

The Role

As a Host Overnight at Grand Hyatt Melbourne, you will be the face of our hotel, providing a warm and welcoming experience for our guests. Your primary responsibilities will include:

Key Responsibilities

  • Ensuring seamless check-in and check-out processes for our guests
  • Creating personalized experiences that exceed our guests' expectations
  • Upselling and cross-selling hotel services and amenities
  • Managing cash and credit transactions with accuracy and efficiency

Requirements

  • Previous experience in a luxury hotel front desk role
  • Diploma or degree in Hospitality or Tourism (desirable)
  • Unrestricted Australian working rights
  • Proficiency in using the Opera system
  • A passion for delivering exceptional customer service and creating memorable experiences
  • Fluency in Mandarin (desirable)

What We Offer

As a valued member of our team, you will have the opportunity to work in a dynamic and supportive environment, with access to ongoing training and development opportunities. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting role.


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