Senior Program Manager

1 week ago

Sydney, New South Wales, Australia American Express Global Business Travel Full time

About American Express Global Business Travel:

At American Express GBT, we believe in the transformative power of travel and its ability to foster positive change. Our workplace encourages collaboration and values every voice, creating an environment where colleagues can thrive.

Role Overview:

The Strategic Program Manager for American Express Meetings & Events plays a crucial role in managing key client relationships. This position focuses on ensuring operational excellence, client retention, contract renewals, and expanding our service offerings. The ideal candidate will leverage exceptional relationship-building skills to coordinate with internal teams, ensuring profitable business operations while enhancing client satisfaction.

Key Responsibilities:

  • Oversee client retention strategies, manage contracts, and drive revenue growth while ensuring high levels of account performance.
  • Collaborate with event operations, business travel, and corporate card teams to foster synergy and enhance service delivery.
  • Provide insights into industry trends and product offerings to improve client experiences and operational efficiencies.
  • Engage in client meetings, presentations, and performance reviews to standardize processes and ensure client satisfaction.
  • Work closely with operational teams to guarantee successful planning and execution of events, addressing challenges as they arise.
  • Develop strategic partnerships with key stakeholders within client and supplier organizations, maintaining open lines of communication.
  • Assess client needs and craft tailored value propositions, presenting these to executive-level stakeholders.
  • Align with leadership on pricing strategies and profitability initiatives, driving account growth through new business opportunities.
  • Manage client data within CRM systems to track engagement and performance metrics.

Qualifications:

  • Bachelor's degree with 5-7 years of experience in business development related to high-level event management.
  • Strong consultative communication skills, including proficiency in presentation, sales, and negotiation.
  • Understanding of operational processes related to meetings and events.
  • Proven ability to cultivate relationships that enhance meeting solutions and drive profitability.
  • Experience in promoting organizational change and efficiencies.
  • Strong analytical skills with the ability to think conceptually.
  • Excellent interpersonal skills and experience managing client expectations.
  • Demonstrated project management capabilities with the ability to handle multiple priorities.
  • Willingness to travel as required. CMP and/or SMMC certification is a plus.

Why Choose American Express GBT?

We offer a range of flexible benefits tailored to meet the needs of our diverse workforce, including health insurance, retirement plans, and professional development opportunities. Our commitment to diversity, equity, and inclusion is reflected in our workplace culture, and we provide resources to support the wellbeing of our employees and their families.

We value passion and potential, encouraging all candidates to apply even if they do not meet every requirement listed.

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