Driving Business Growth Through Data Insights

3 days ago

Canberra, ACT, Australia beBeeInsights Full time $90,000 - $125,000
Key Performance Insights Analyst

This is a proactive and collaborative role that delivers data analytics and insights to drive strategies for improved outcomes.

The successful candidate will support Senior Analysts with monitoring, analysing and interpreting operational trends through scheduled monthly and quarterly reports, as well as develop research and analytics deliverables using appropriate data analysis, visualisation and presentation techniques.

Key Responsibilities:

  • Manage and enhance existing dashboards and reports across platforms like Tableau, Salesforce and Genesys.
  • Assist Senior Analysts with time-sensitive and core operational reporting activities.
  • Partner with internal and external stakeholders to interpret business needs and design fit-for-purpose reporting solutions.
  • Build operational and management reports that track key performance indicators and operational metrics.
  • Support data analysis, trend identification and insight generation to inform strategic decisions.
  • Communicate complex technical concepts and insights clearly to non-technical audiences across the business.
Requirements
  • Australian Citizenship or Permanent Residency.
  • Minimum 2 years data analysis and insight experience.
  • Tertiary qualifications in economics, statistics, mathematics, engineering, science, information technology or computer science highly desired.
  • Proficiency in Tableau for building and maintaining interactive dashboards.
  • Proven experience in uncovering trends and patterns in data to generate actionable insights.
  • Strong communication skills with the ability to translate data into meaningful insight.
  • A genuine and collaborative team player who contributes positively to team dynamics.
  • Familiarity with contact centre operations, telephony systems and workforce management software would be advantageous.

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