Customer Experience Advocate

5 days ago

Brisbane, Queensland, Australia beBeeCustomerSuccess Full time $80,000 - $120,000
Job Title:

Customer Success Specialist

The Customer Success Specialist plays a pivotal role in ensuring the long-term success of our customers. This position involves maintaining regular, planned communication with customers to address their needs and resolve any issues that may arise.

Key Responsibilities:
  • Establish and maintain strong relationships with nominated accounts to retain our customer base.
  • Guide customers throughout our journey, facilitating access to all available resources and support channels.
  • Identify areas of inefficiency in customer workflows and assist with implementing updates and enhancements.
  • Drive customer satisfaction through proactive support and account-based activities, including regular phone calls and emails.
  • Serve as a trusted advisor and source of expertise for customers and colleagues, ensuring they receive timely updates on our company's offerings and initiatives.
  • Understand and capitalize on opportunities to sell revenue-generating products and additional training to existing customers.
Requirements:
  • Experience in customer-facing roles.
  • Excellent customer service skills and a commitment to delivering exceptional customer experiences.
  • Effective listening skills and the ability to build trust and rapport with stakeholders at all levels.
  • Proactive and collaborative approach, with a focus on driving commercial outcomes.
  • Strong interpersonal skills and the ability to build trust and rapport with stakeholders at all levels.
  • Tech-savviness, with a desire to learn and the ability to communicate technical topics in a clear and concise manner.
  • Ability to work effectively under pressure and perform well in a team environment.
Core Values:
  • One Team
  • Customer Centric
  • Growth Minded
  • Accountable
  • Celebrate Success

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