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About the Role
We are seeking a highly motivated and customer-focused individual to join our vibrant customer centre as a Contact Centre Specialist. As the first point of contact for all inbound calls from customers, you will be responsible for delivering an exceptional customer service experience.
Key Responsibilities
- Provide a superior level of service to customers, identifying opportunities to enhance their experience through active promotion of our products and services.
- Work collaboratively with the team to achieve set targets and KPIs to the highest of standards.
- Quickly learn and navigate in-house systems and database to provide accurate and efficient solutions to customers.
- Participate in a friendly, positive environment with great coaching to help achieve success.
About Us
Great Southern Bank is a customer-obsessed organisation that is passionate about making a difference in the lives of our customers. We are committed to building a strong, inclusive and diverse workplace where people feel a sense of belonging, are valued, connected and respected.
What We Offer
- A range of flexible working styles to best fit your life and personal commitments.
- A variety of employee member benefits, including product discounts, incentives, and family and lifestyle options.
Requirements
- A strong background in customer service, sales or retail within banking or a similar fast-paced customer environment.
- The ability to work on a five-day rotating roster from Monday to Sunday, between 8am to 7pm.
Join Our Team
