Hospitality Leader Opportunity

6 hours ago

Gold Coast, Queensland, Australia beBeeFrontOfficeManager Full time $60,000 - $80,000

At a luxurious Gold Coast resort, we're proud to deliver genuine hospitality in one of Australia's most iconic holiday destinations.

This is a hands-on leadership role responsible for overseeing the day-to-day operations of the front office, ensuring smooth guest experiences and efficient administrative support.

About this role:

  • Managing daily banking and end-of-day reconciliation
  • Overseeing guest check-in and check-out procedures, providing support to the front office team
  • Coordinating bookings and managing third-party reservations from platforms like Booking.com, Expedia, and Hotelbeds
  • Maintaining and updating the property management system (PMS), including owner and tenant details
  • Processing rent receipts, generating invoices, and tracking payments accurately
  • Preparing reports and documentation for mid and end-of-month processes
  • Managing staff rosters, leave records, and shift planning
  • Coordinating inventory and supply orders including stationery, luggage tags, and kiosk stock
  • Responding professionally to reviews, enquiries, and communication from OTAs and guests
  • Liaising with suppliers and contractors to support operational needs
Key requirements:
  • A proven track record in a front office leadership role within a busy hotel or resort environment
  • Strong financial and business acumen, with the ability to manage budgets, monitor revenue, and meet performance targets
  • A demonstrated ability to support and implement business strategy and drive operational improvements
  • A proactive, solutions-focused mindset and a calm, confident leadership style
  • A genuine passion for guest service, with the ability to champion brand standards and team culture
  • Confidence in managing third-party bookings and payment reconciliation
  • Relevant expertise in using PMS or reservation systems
  • Current First Aid, CPR, and RSA certifications (well regarded)
  • A full, unrestricted driver's licence
  • Full working rights in Australia
Benefits:

We offer a range of benefits that make us an attractive employer. These include:

  • A supportive and friendly workplace culture
  • The opportunity to work in a dynamic and fast-paced resort environment
  • Contributing to memorable holidays and experiences

We believe great holidays start with great people. If you're passionate about hospitality and want to work in a place where your contribution really matters, we'd love to hear from you.

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