Partner Care Specialist

4 weeks ago


Perth, Western Australia 13cabs Full time
Job Title: Partner Care Specialist

At 13cabs, we're seeking a skilled Partner Care Specialist to join our dedicated team. As a key member of our team, you will be responsible for providing exceptional support to our Professional Drivers and Operators.

Key Responsibilities:

  • Provide timely and effective support to drivers via phone, email, and web channels.
  • Develop and promote product awareness to enhance driver outcomes.
  • Collaborate with other departments to ensure seamless information flow and knowledge sharing.
  • Contribute to a positive and innovative team culture.

Requirements:

  • A positive attitude and friendly disposition.
  • Strong interpersonal skills, including active listening and questioning skills.
  • Ability to work autonomously and within a team.
  • Effective time management and prioritization skills.
  • Problem-solving and conflict resolution skills.
  • High levels of empathy and discretion.

What We're Looking For:

We're seeking a candidate who is proactive, responsible, and committed to delivering exceptional results. If you're a team player with a passion for providing outstanding support, we'd love to hear from you.

Please note that only shortlisted candidates will be contacted.



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