Partner Care Specialist

1 month ago


Perth, Western Australia 13cabs Full time
Job Title: Partner Care Specialist

At 13cabs, we're seeking a skilled Partner Care Specialist to join our dedicated team. As a key member of our support team, you'll play a vital role in ensuring our Professional Drivers and Operators receive exceptional service.

Key Responsibilities:
  • Provide timely and effective support to drivers via phone, email, and web-based channels.
  • Proactively identify opportunities to enhance driver outcomes and promote product awareness.
  • Collaborate with other departments to ensure seamless information flow and knowledge sharing.
  • Contribute to the development and improvement of Partner Care systems and procedures.
  • Support a positive and innovative team culture.
Requirements:
  • A positive attitude, friendly disposition, and strong interpersonal skills.
  • Excellent written and verbal communication skills, including active listening and questioning.
  • Ability to work autonomously and within a team.
  • Strong time management and prioritization skills in a fast-paced environment.
  • Problem-solving and conflict resolution skills.
  • High levels of empathy and discretion.

We're committed to creating a supportive and inclusive work environment. If you're passionate about delivering exceptional customer service and working collaboratively with our team, we encourage you to apply.



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