Rostering Coordinator

3 weeks ago

Glenside, South Australia Southern Cross Care (SA, NT & VIC) Inc Full time
About the Role

We are seeking a highly organized and detail-oriented Rostering Administrator to join our dynamic Home Care Services team. As a key member of our team, you will play a crucial role in ensuring that services are delivered consistently, on-time, and in line with each client's individual needs, goals, and preferences.

The successful candidate will have excellent communication and interpersonal skills, with the ability to work collaboratively with colleagues and clients. You will be responsible for communicating with clients, coordinators, and staff to roster ongoing services and respond to service change requests.

You will also be responsible for building service runs for staff, using mapping tools to minimize travel time and maximize staff utilization while promoting the primary carer model of services. Additionally, you will fill vacant services in a timely manner in response to unplanned staff and client leave.

The ideal candidate will have demonstrated experience in a similar administrative role, with exceptional organizational and time management skills, as well as sound problem-solving abilities. You will also have strong interpersonal skills to negotiate effectively, mitigate conflict, establish trust, and manage expectations.

We offer a dynamic and supportive work environment, with opportunities for professional development and growth. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Communicate with clients, coordinators, and staff to roster ongoing services and respond to service change requests.
  • Build service runs for staff, using mapping tools to minimize travel time and maximize staff utilization.
  • Fulfill vacant services in a timely manner in response to unplanned staff and client leave.
  • Demonstrate effective problem-solving and staff forecasting in daily/weekly coordinator meetings.
  • Forecast and plan coverage of daily and booked annual leave.
  • Complete end-of-month checking processes in a timely manner, ensuring accuracy of billing while meeting finance deadlines.
  • Log and respond to all feedback and complaints efficiently, enabling follow-up and action.
  • Assist clients and families to understand service delivery.

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