Rostering Administrator

**Be the difference. Enjoy great rewards and benefits**:

- ** Full Time position available**:

- ** Bupa Health Insurance and Goodlife Health Club discounts**:

- ** Excellent city-fringe location with onsite parking**

Do you have exceptional customer service skills and the ability to work collaboratively with colleagues and clients?

If so, we have an exciting career opportunity for an energetic and passionate individual to provide rostering support to our dedicated Home Care Services team.

**About the role**

In this dynamic and fast-paced environment the Rostering Administrator plays a key role in ensuring that services are delivered consistently, on-time, and in line with each client’s individual needs, goals and preferences which support our clients to live better for life, in their own homes.

The team is engaging and supportive to ensure you reach your full potential. You'll work alongside Care Managers, Home Care Coordinators and with supportive management who are dedicated to your development and success in the role.

Key responsibilities of this role include but are not limited to;
- Communicating with clients, coordinators and staff to roster on-going services and responding to service change requests.
- Building service runs for staff, using mapping tools to minimise travel time and
maximise staff utilisation while promoting primary carer model of services
- Filling vacant services in a timely manner in response to unplanned staff and client leave
- Demonstrating effective problem solving and staff forecasting in daily/weekly
Coordinator meetings
- Forecasting and planning coverage of daily and booked annual leave
- Completing end of month checking processes in a timely manner ensuring accuracy of billing while meeting finance deadlines
- Logging and responding to all feedback and complaints efficiently enabling follow-up and action
- Assisting clients and families to understand service delivery

For further details regarding the scope of the role, please refer to our website or the attached job description.

**About you**

We are looking for people who will be the difference in the lives of our residents and clients.
- Demonstrated experience in a similar administrative role
- Exceptional organisational and time management skills as well as sound problem solving abilities
- Strong interpersonal skills to negotiate effectively, mitigate conflict, establish trust and manage expectations
- Demonstrated initiative and ability to work with mínimal supervision, whilst taking ownership of workload to meet deadlines
- Ability to use database and procurement systems for booking, reporting and administration purposes
- Basic knowledge of the requirements of the Aged Care Standards as are applicable to the role
- Business administration or Customer Service qualifications or equivalent at any level - desirable
- Applicants with previous experience within the Aged Care industry will be highly regarded

**About us**

Southern Cross Care is one of Australia’s leading charitable aged care, health and retirement living service providers. We value the diversity in our team, live and breathe our values of Service, Courage and Compassion and offer salary packaging benefits to maximise your take-home pay.

When you work for us, we value you as an individual, care for your wellbeing and develop your skills to help you build your career. We reward creativity and provide the stability and flexibility you need. When you work for us, you work better for life.

**Applications close**:4pm on 6th November 2024