Senior Account Renewal Manager

14 hours ago

Melbourne, Victoria, Australia ELMO Software Full time

Unlock your career potential with ELMO Software as a Senior Account Renewal Manager.

About the Opportunity

We're seeking a highly motivated and driven professional to join our dynamic team. As a Senior Account Renewal Manager, you'll have the opportunity to manage key customer accounts, promote adoption, and ensure renewals, driving subscription revenue growth.

Key Responsibilities:
  • Client Relationship Management: Develop and maintain strong client relationships, serving as the primary contact for renewal inquiries, ensuring exceptional customer satisfaction and loyalty.
  • Renewal Process Management: Proactively handle contract renewals, prepare proposals, and remove barriers to retention, guaranteeing seamless transitions and revenue continuity.
  • Customer Satisfaction: Foster a culture of excellence, resolving issues promptly, and promoting high customer happiness through effective issue resolution and proactive communication.
  • Product Knowledge: Maintain in-depth knowledge of our HR SaaS products, providing valuable insights to clients, and staying up-to-date on industry trends and best practices.
  • Quota-Based Role: Drive subscription renewal revenue, manage the sales cycle, and ensure accurate pipeline forecasting, aligning with business objectives.
  • Strategic Sales & Order Management: Handle deals, encourage multi-year contracts, finalize quotes, and foster customer advocacy, reinforcing our brand reputation.
Desired Skills and Experience

To succeed in this role, you'll need:

  • Bachelor's degree in Business, Marketing, Human Resources, or a related field;
  • 3+ years in renewals, account management, sales, or customer success, preferably in SaaS;
  • Proven track record of managing client relationships and achieving renewal targets;
  • Excellent communication, negotiation, and interpersonal skills, adept at building relationships and trust;
  • Strong organizational skills, attention to detail, and an analytical, data-driven approach to decision-making;
  • Proficiency with CRM software and other relevant tools; knowledge of HR practices is preferable;
  • Strategic thinker with the ability to develop and implement customer success strategies, committed to delivering exceptional customer experiences.
About ELMO Software

We're a leading provider of HR SaaS solutions, dedicated to empowering businesses to achieve their full potential. Our innovative products and services help organizations streamline processes, improve efficiency, and enhance employee experience.

What We Offer

As a valued member of our team, you can expect:

  • An estimated salary range of $80,000 - $120,000 per annum, depending on location and experience;
  • A comprehensive benefits package, including hybrid work setup, paid parental leave, birthday leave, YOU day, connecting people leave, in-house learning and development initiatives, social and diversity clubs, wellbeing initiatives, mental health/EAP programs, and Flare Benefits;
  • Ongoing training and development opportunities to enhance your skills and knowledge;
  • A dynamic and supportive work environment, fostering collaboration and innovation;
  • The chance to work with a talented team of professionals who share your passion for excellence.

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