Leading Customer Advocacy Specialist

5 days ago

Perth, Western Australia beBeeCommunityLifeManager Full time $110,000 - $130,000
Customer Advocate Role

This role offers an exciting opportunity to work closely with customers, their families, and community stakeholders to understand their needs and advocate for necessary supports.

The ideal candidate will possess experience in case management, budget oversight, and strong organisational skills. They should be able to prioritise tasks, work effectively with competing priorities, problem-solve, and meet deadlines.

The Customer Advocate will be responsible for collaborating within a matrix management approach to develop and implement strategic objectives that align with the organisation's purpose, goals, and values.

They will inspire, mentor, and lead a team of Support Workers, fostering a culture of excellence and continuous improvement.

Key responsibilities include engaging with prospective and existing customers, preparing comprehensive monthly financial and operational reports, and building and maintaining strong relationships with community stakeholders.

As the Customer Advocate, you will oversee a dedicated team of Support Workers, ensuring they provide exceptional care and support to our customers, their families, and supporters.

Strategic planning, community engagement, and meticulous reporting will be key aspects of this role.

  • Experience in case management and budget oversight in aged care, NDIS, or health care sectors.
  • Demonstrated ability to meet people easily and put them at ease.
  • Strong organisational skills with the ability to prioritise tasks, work effectively with competing priorities, problem-solve, and meet deadlines.
Essential Qualifications and Experience

A relevant tertiary qualification in human services, allied health, or case management is desirable but not mandatory.

Current First Aid Certificate and up-to-date flu vaccination are also essential.

Benefits

We offer flexibility to structure your work week to meet organisational needs and achieve a work-life balance.

Supportive leadership team and Employee Assistance and Wellbeing Program.

How to Apply

Please submit your resume and a compelling cover letter detailing your relevant experience and passion for the role.

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