Operations Director

2 days ago

Melbourne, Victoria, Australia beBeeOperations Full time $150,000 - $220,000
Job Title: Operations Director

We are seeking a commercially astute and operationally hands-on leader to oversee the delivery of contracted services across Victoria and Tasmania. This high-impact role is central to ensuring operational excellence, contractual compliance, and driving performance.

As a key member of the senior leadership team, you will be responsible for the delivery of critical services including maintenance, labour hire, and new customer implementations-supporting a workforce of over 200 employees. Your leadership will directly influence financial outcomes, client satisfaction, and the long-term success of the region.

Key Responsibilities:
  • Lead the delivery of contracted services across VIC and TAS, ensuring all operational, financial, and compliance targets are met or exceeded.
  • Oversee a team of six to eight direct reports and a workforce of 200+ across multiple sites, fostering a strong culture of safety, performance, and accountability.
  • Manage full P&L ownership for the region, including budgeting, forecasting, and meeting revenue and margin targets.
  • Build strong relationships with clients to ensure service excellence, contract compliance, and quick resolution of any escalations.
  • Take ownership of enterprise agreement negotiations and maintain constructive engagement with employee representatives and unions.
  • Deliver against key KPIs including sales growth, workforce stability, service quality, and rate build accuracy.
  • Collaborate with the executive team to align site operations with strategic business goals.
  • Ensure full compliance with safety, legal, and quality standards while embedding continuous improvement practices.
  • Leverage systems and tools to optimise planning, reporting, and service delivery.
  • Identify new market opportunities and lead business development efforts to support regional growth.

What Success Looks Like:

  • Meeting or exceeding financial targets across revenue, gross margin, and regional P&L.
  • High-quality service delivery aligned with client and contract expectations.
  • Successful execution of enterprise agreement negotiations.
  • Increase in regional market share and new customer wins.
  • Consistently high employee engagement, retention, and performance across all sites.
  • Strong client relationships and stakeholder satisfaction at every level.

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