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Logistics and Sales Coordinator
2 months ago
About Criterion Industries: A family-owned business with a legacy of excellence.
Position Overview: We are looking for a dedicated individual to fill the role of Logistics and Sales Coordinator at Criterion Industries. This position merges direct customer interaction, telephonic sales, and effective delivery management. If you possess the right skills and enthusiasm, this role could be a perfect fit for you.
Key Qualifications:- Customer Interaction Experience: Proven background in both in-person and telephone customer service.
- Technical Skills: Competent in using Outlook and ERP systems, with experience in processing sales orders.
- Interpersonal Abilities: Capable of engaging successfully with a diverse clientele.
- Mathematical and Linguistic Skills: Intermediate proficiency in mathematics and English language.
- Communication Skills: Excellent verbal communication with a focus on detail.
- Ability to thrive in a fast-paced environment while managing multiple tasks and adhering to established protocols.
- Industry Background: Experience in the office fit-out sector or related products (such as Aluminium Extrusions, Door Hardware, Timber Doors).
- ERP Familiarity: Knowledge of Microsoft Business Central ERP system.
- Office Software Proficiency: Experience with Microsoft Excel and Word.
- Local Area Knowledge: Familiarity with the surrounding regions.
- Engaging with customers in person and handling phone sales inquiries.
- Managing sales order processing, including pick-up orders and payment transactions.
- Providing estimated delivery times and coordinating the daily delivery schedule.
- Maintaining proactive communication with clients regarding delivery updates and potential delays.
- Following up with procurement and production teams regarding delivery timelines as necessary.
- Handling returns and credits, as well as tracking backorders.
- Assisting in warehouse operations as required.
- Recognized as a Great Place to Work for our supportive culture and team dynamics.
- Varied Responsibilities: A role that integrates customer service, sales, and logistical management.
- Collaborative Environment: Work within a team that values cooperation and support.
- Attractive Compensation: Competitive salary range.
If you are eager to contribute to a role that combines customer service excellence with effective logistics management, we encourage you to consider this opportunity.
