Experience Manager: Drive Customer-Centric Innovation

2 days ago

Canberra, ACT, Australia beBeeCustomer Full time $120,000 - $140,000
About the Role

The organisation seeks a suitably experienced and qualified individual to lead our newly formed Engagement & Experience Branch.

As our Engagement and Experience Manager, you'll be the bridge between products and users, ensuring that every touchpoint—whether through data insights, research delivery, or communications—is intuitive, impactful, and aligned with stakeholder needs.

Your Key Responsibilities
  • Lead strategic vision and project management excellence to deliver targeted communications, seamless stakeholder experiences, and data-informed engagement strategies.
  • Cultivate deep engagement, amplify impact across multiple audience segments, and inspire customer-centric innovation across all branches.
  • Drive innovation in visual and web-based communication tools, amplify customer voice in shaping organisational direction, and foster a decentralised capability model for stakeholder engagement—ensuring customer needs are embedded in every stage of product and service delivery.
About You

We're looking for someone who:

  • Demonstrated experience in being the 'voice of the customer' across an organisation, leading, influencing and supporting staff at all levels to understand and address client needs.
  • Extensive experience developing and implementing high-quality, targeted, coordinated communications and stakeholder engagement plans, informed by market research and user feedback.
  • Demonstrated excellence in leading small teams to deliver quality products against tight deadlines.
  • Exceptional capabilities to identify, form and maintain stakeholder and internal organisation relationships with technical professionals, and represent the organisation to governments and industry as needed.
What We Offer
  • Ongoing full-time position, based in Adelaide or located in Sydney, Melbourne, Canberra will be considered with regular travel to Adelaide.
  • Gifted leave over Christmas shut down.
  • Hybrid working from office/home arrangement.
  • A generous salary package commensurate with skills and expertise (including 12% superannuation) will be negotiated with the successful candidate.

To excel in this role, you must have excellent analytical, problem-solving and time-management skills, as well as the ability to work independently with minimal supervision. Strong communication and interpersonal skills are also essential. You should be proficient in Microsoft Office and comfortable learning new software applications.

Applications close on [close date]. Please submit your resume, cover letter and any other relevant documents to [contact email]. We look forward to hearing from you soon

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