Frontline Financial Support Specialist

2 weeks ago

Nowra, New South Wales, Australia beBeeCustomerService Full time $39,673 - $93,765
Customer Service Representative Job

We are seeking a motivated Customer Service Representative to provide exceptional service to our customers and support the team in achieving operational goals.

The ideal candidate will have excellent communication skills, a positive attitude, and a strong ability to work in a fast-paced environment.

About the Role

  • Have conversations and interactions with customers via all channels (face-to-face, phone and online) and help them with their banking and insurance needs and enquiries.
  • Explore new opportunities to find the right financial solutions that may improve their position.
  • Use various technologies, systems and digital platforms.
  • Cash handling, balancing and administrative duties.
  • Work with your Manager and team to collectively achieve branch goals and objectives.
  • Maintain a high level of operational adherence in line with company and regulatory standards, policies and procedures.

About You

  • Experience in sales and service, preferably in retail, banking or hospitality industries.
  • Sound numeracy skills, cash handling experience and an accurate eye for detail.
  • Honesty and integrity with the ability to diligently follow and adhere to policies and procedures in a regulated financial environment.
  • A genuine desire to help people, work directly with customers and work with and support a team to achieve common goals.
  • A flexible approach in the workplace, initiative, ability to prioritise work and problem solve.
  • An aptitude for technology and proficient in MS Office programs/apps.

Our purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off.

As an award-winning Bank we offer:

  • Great training and onboarding.
  • Genuine career pathways and opportunity to accelerate your skills and experience.
  • A supportive culture that actively promotes diversity and inclusion and the wellbeing of our employees including designated wellbeing days.
  • Friendly and professional team environment.
  • Product concessions.
  • Corporate Uniform.
  • Purchase leave options.
  • Study assistance.

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