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Reporting Analyst
2 months ago
We are seeking a seasoned Reporting Analyst to join our Operational Excellence team at South East Water. As a key member of our Customer Experience Group, you will play a critical role in designing, developing, and delivering high-quality operational reporting that supports our team to achieve optimal performance.
Key Responsibilities- Provide high-quality reporting to facilitate informed planning and decision-making with a strong focus on operational performance and activities.
- Understand business needs, gather requirements, and translate them into functional reporting and data solutions.
- Undertake efficient design and development of reporting outputs that provide actionable insights to the Customer Experience group.
- Undertake analysis, synthesis, and visualization of data from various sources and prepare Power BI and other reports.
- Develop and maintain reporting governance and documentation to provide reliable and accurate data to the Customer Experience group.
- Connect and guide users in the use of the reporting suite to support a positive, interactive experience and promote self-sufficiency and reporting capability uplift.
- Provide user support to the Customer Experience group, including investigation and resolution of problems in reporting outputs.
- A minimum of three years' experience in data visualization and reporting, using Microsoft Power BI and other related reporting and analytics tools.
- Strong organizational skills to plan, organize, and achieve milestones and deadlines.
- Demonstrated ability to provide and receive meaningful feedback and plan and work to tight deadlines both independently and as part of a team.
- Understanding of data governance, management, security, and privacy.
- Demonstrated skill in data mapping and migration.
- Ability to simplify complexity and translate it effectively into reporting and communication.
- A deep understanding of customer data, with the ability to analyze and convert insights into measurable and meaningful actions.
- Advanced computer skills with the ability to navigate multiple systems simultaneously, with previous experience using Salesforce and Panviva knowledge software.
- Experience working in a fast-paced, dynamic, and regulated environment, with the ability to balance business, customer, and employee needs.
- Ability to deal with ambiguity and develop a clear course of action, making effective business decisions despite incomplete information.
- An innovative mindset with a desire to drive continuous improvement and challenge our ways of working.
- A commitment to work-life balance with flexible working arrangements, including hybrid working and leave purchasing.
- 15 weeks paid parental leave for all parents and paid super on unpaid parental leave.
- A range of benefits, including free on-site parking and cultural leave.
- A great culture working in collaborative teams with strong work ethics.
- Career-focused learning and development opportunities.
- The opportunity to be part of an organization committed to environmental initiatives.
- Enjoy modern office facilities with panoramic beachfront views.
