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Customer Service Representative

1 month ago

Penrith Municipality, Australia Penrith City Council Full time

About the Role

We are seeking a skilled Customer Service Representative to join our Customer Experience Team at Penrith City Council.

Your primary responsibility will be to provide exceptional customer service through inbound calls and enquiries from our Penrith office.

To succeed in this role, you will need to possess excellent communication skills, be able to multitask, and have a customer-centric approach.

As a Customer Experience Specialist, you will be part of a vibrant, friendly, and supportive team environment that prioritizes flexibility and balance.

We offer a range of benefits, including a competitive salary, superannuation, and opportunities for professional development.

Key responsibilities include:

  • Providing timely and effective responses to customer enquiries
  • Resolving customer complaints in a professional and courteous manner
  • Working collaboratively with the team to achieve customer satisfaction and engagement

If you are a people person with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

About us

At Penrith City Council, we are committed to creating a workplace that is supportive, inclusive, and empowering.

We value diversity and believe that our unique perspectives and experiences make us stronger as a team.

As a Child Safe Organisation, we are dedicated to ensuring the safety and well-being of our employees and the community we serve.