Restaurant Operations Manager

2 weeks ago


Broadbeach, Australia Mad Mex Full time

We're seeking an experienced and charismatic leader to join our team as an Assistant Restaurant Manager at Mad Mex, a dynamic and fast-paced restaurant chain known for its vibrant atmosphere and mouth-watering Baja-style burritos.

About Us

At Mad Mex, we pride ourselves on serving only the freshest ingredients in our recipes, making Australia's best Baja-style burritos that are simple to recreate at home. Our focus is on building great teams through ongoing training and support, delivering exceptional customer experiences, and living our values of Authenticity, Connection, Cheekiness, Healthiness, and Ownership every day.

The Role

This exciting opportunity will see you take charge during shifts, ensuring seamless operations across all service areas, including food preparation, grilling, counter services, and cash handling. You'll be responsible for team supervision, recruitment, standard management, stock ordering, banking, opening/closing procedures, and coaching/training new staff members.

Key Responsibilities:
  • Lead by example, showcasing exceptional leadership skills in a high-energy environment
  • Recruit, train, and develop a high-performing team to deliver outstanding customer experiences
  • Ensure operational efficiency, maintaining high standards in food quality, presentation, and service
  • Manage inventory, control costs, and make informed decisions to drive business growth
  • Participate in marketing initiatives, promoting the brand and driving sales
About You

We're looking for a passionate and results-driven individual with a proven track record in managing business operations in a fast-paced environment. As a natural leader, you'll possess excellent communication and interpersonal skills, with the ability to motivate and inspire your team to achieve exceptional results. Your strong work ethic, attention to detail, and commitment to delivering high-quality outcomes will make you an invaluable asset to our team.

What We Offer:
  • A competitive salary range of $60,000 - $80,000 per annum, depending on experience
  • Opportunities for career advancement and professional development within a growing company
  • A fun, dynamic work environment with a focus on teamwork, innovation, and community involvement
  • Access to exclusive employee benefits, including discounts, training programs, and recognition schemes
  • A comprehensive employee assistance program, providing confidential support and guidance
  • A roster flexibility arrangement, offering regular days off, minimal late nights, and no all-night shifts


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