Delivering Exceptional Customer Experiences

2 days ago

Wodonga, Victoria, Australia beBeeCustomer Full time $60,000 - $80,000
Job Role Summary

This role is pivotal in delivering exceptional customer experiences across various touchpoints. You will serve as the primary point of contact for residents, visitors, and businesses.

Key Responsibilities
  • Provide high-quality customer interactions through face-to-face, phone, email, or online chat platforms.
  • Accurately handle inquiries, log service requests, and direct customers to relevant teams.
  • Manage payments, maintain cash balances, and process banking transactions with precision.
  • Contribute to service enhancements by identifying areas for improvement and sharing ideas.
  • Maintain a composed and professional demeanor when addressing complex or sensitive issues.
  • Collaborate with a close-knit team to achieve common goals.
Essential Skills and Qualifications
  • Relevant qualification in customer engagement or business administration.
  • Effective verbal and written communication skills.
  • Strong interpersonal skills and adaptability.
  • Well-developed computer skills and ability to learn new systems.
  • Demonstrated sound judgement and decision-making skills.

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