Enquiries Support Officer

2 days ago

Melbourne, Victoria, Australia beBeeCare Full time $68,000

Job Title:

We are seeking a skilled Enquiries Coordinator to join our Aged Care team. This is an exciting opportunity to work with a passionate and caring group of professionals who are dedicated to providing high-quality services.

About the Role:

The successful candidate will provide timely, professional and accurate responses to all enquiries received into our organisation. You will be responsible for receiving and directing all incoming phone and online contacts, as well as providing administration support for a range of activities.

Key Responsibilities:

  • Receive and direct all incoming phone and online contacts
  • Provide administration support for a range of activities
  • Conduct monthly survey of new clients initial experience with our organisation

Required Skills and Qualifications:

To be successful in this role, you will require:

  • Exceptional customer service and call management skills
  • Excellent planning, organisational, prioritisation and time management skills
  • Excellent interpersonal, communication (listening, written and verbal) skills
  • High-speed and accurate data entry skills
  • Ability to identify and manage client escalations
  • Ability to promptly and sensitively manage high volumes of enquiries within expected and agreed standards
  • A commitment to treat others with respect and uphold privacy and confidentiality of client information
  • A sound understanding of the needs and experiences of people who receive community care services and of the community care system
  • Experience with inbound and outbound telephony, client database management and meeting service level agreements
  • Proficient level of computer literacy; with experience in the Microsoft Office suite and other systems, with an ability to adapt to new technologies

Benefits:

We offer a competitive salary package, including:

  • A salary of $68,000 pa + super
  • NFP Salary Packaging benefits & Meals & Entertainment packaging - increasing your take-home pay
  • A flexible working environment (WFH & ADO options)
  • A passionate team and a caring, understanding work environment
  • Ongoing training & development to support you in your role and career
  • An Employee Assistance Program, discounted health insurance & wellbeing products

Others:

Care Connect is committed to equality and diversity, and we welcome applications from all members of the community. We are an inclusive employer and value the contributions that each individual brings to our organisation.

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