Business Transformation Manager
1 day ago
We are seeking an experienced Business Transformation Manager to join our team at Firstsource.
As a Business Transformation Manager, you will be responsible for working with management to determine strategy for new initiatives or projects. You will review current processes and recommend changes based on industry best practices.
You will assess and prioritize improvement opportunities and impacts (risk, customer satisfaction, error reduction, system capabilities / constraints) and map customer journeys to identify issues/ opportunities for process re-engineering and digital enhancement.
Key responsibilities include:
- Developing an implementation plan for each project, including identifying stakeholders, creating timelines, and developing budgets.
- Implementing projects to improve processes within the organization, such as Lean Six Sigma initiatives or process mapping exercises.
- Managing the execution of transformation initiatives, including tracking progress and ensuring that milestones are met.
The ideal candidate will have a Bachelor's degree in a related field, such as business administration, management or engineering, and experience in business transformation and change management.
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Business Transformation Manager
1 day ago
Melbourne, Victoria, Australia Firstsource Full timeGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Firstsource.ResponsibilitiesWorking with management to determine strategy for new initiatives or projects.Reviewing current processes and recommending changes based on industry best practices. Perform gap identification exercise in process mapping using AS-IS and...
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